Refund policy

Return and Refund Policy

Thank you for shopping with Super Cabinets. Please review this policy carefully before placing an order.

Returns

We accept returns on eligible cabinet products within 7 days of pickup or delivery, as long as the item is:

Unused
Unassembled
Uninstalled
Unmodified
In original packaging
In resalable condition

Returned items are subject to inspection before any refund is approved.

Non-Returnable Items

The following items are not eligible for return:

Assembled cabinets
Installed cabinets
Modified, cut, drilled, painted, or damaged items
Items missing parts, packaging, or hardware
Special-order or custom-order items
Clearance, final-sale, or discontinued items
Items damaged after pickup or delivery

Damaged, Missing, or Incorrect Items

Please inspect all items carefully at the time of pickup or delivery.

If an item is damaged, missing, or incorrect, contact us through the website contact form within 48 hours of receiving the order. Please include:

Order number
Photos of the item
Photos of the packaging
Description of the issue

Do not assemble, install, modify, or discard packaging for damaged or incorrect items before contacting us. Installed or modified items may not be eligible for replacement or refund.

Order Cancellations

Orders may be canceled before they are processed, picked, shipped, or prepared for pickup.

Once an order has been prepared, picked up, shipped, or delivered, cancellation may not be available and the order may be treated as a return.

Refunds

Approved refunds will be issued after returned items are received and inspected.

Refunds will be sent back to the original payment method when possible. Processing time may vary depending on the payment provider or bank.

Original shipping, delivery, handling, and service fees are non-refundable unless the return is due to our error.

Return Shipping / Pickup

Customers are responsible for return shipping or transportation costs unless the return is due to an incorrect item or an error by Super Cabinets.

Items must be returned safely packaged to avoid damage during transportation.

Restocking Fee

Eligible returns may be subject to a restocking fee of up to 30%, depending on the item condition, packaging condition, handling required, and reason for return.

The restocking fee may be deducted from the approved refund amount after the returned item is received and inspected.

Exchanges

Exchanges may be available for eligible items if inventory is available. If the replacement item has a different price, the customer is responsible for any price difference.